Review of Energy Consumers Australia

Publication date: Thursday, 22nd March 2018.

The COAG Energy Council (the Council) agreed to establish a national energy consumer advocacy body on 13 December 2013 based on the Proposal for a National Energy Consumer Advocacy Body. This report was developed by independent advisors in consultation with consumer groups and other stakeholders as part of the energy market reform package agreed by Energy Ministers in 2012.

Energy Consumers Australia (ECA) was established as a company limited by guarantee on 30 January 2015, and assumed the responsibilities of the former Consumer Advocacy Panel, which was closed on ECA’s establishment.

The Council considered the establishment of a national energy consumer advocacy body was an important step towards increasing consumer advocacy on national energy market matters of strategic importance and material consequence for energy consumers, in particular, households and small business consumers.

The Council is conducting the first independent review of ECA after the first three years of its operations.

Stage one of the review has been completed which assessed the effectiveness of ECA’s organisational structure, governance arrangements and operational performance. The Preliminary Report outlines the key findings of stage one of the review.

Stage two of the review assessed the effectiveness of the ECA in undertaking its activities, in performing against stakeholder expectations and in its grant allocation functions with the Final Report to be completed in 2019.

The Terms of Reference for the review can be found below.

Any questions can be directed to the COAG Energy Council via email at


Council Priority Issue